Terms and Conditions
Cruise By River, hereafter referred to as the Supplier, and/or the travel agent, acts only as intermediary and agent for various steamship companies, airlines, hotels and transport and sightseeing companies that provide the cruises, tours, accommodations and other services described. Supplier therefore shall not be responsible for breach of contract or any intentional or careless actions, errors or omissions on the part of such suppliers that result in any loss, damage, delay or injury to you or your travel companions or group members. Supplier shall not be responsible for any injuries, damage or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction conditions or developments, or any other actions, errors, omissions or conditions outside Supplier’ control. By embarking upon his/her travel the traveler voluntarily assumes all risk involved in such travel, whether expected or unexpected. Obtaining all visas is solely the responsibility of the traveler. Supplier assumes no responsibility or liability for travelers’ failure to obtain necessary visas. Traveler is hereby warned of such risks, and is advised to obtain appropriate insurance coverage against them. Your retention of tickets, reservations or bookings after issuance shall constitute consent to the above, and an agreement on your part to convey the contents hereto to your travel companions or group members. Imperial River Cruises reserves the right to withdraw and/ or cancel a tour or make changes in the itinerary and accommodations whenever, in its sole judgment, conditions warrant. The tour operator reserves the right to refuse service or accommodations to any individual for any reason, including but not limited to those of passengers’ health, general deportment or attitude infringing upon the safety of fellow passengers or service personnel. Any additional costs incurred as the result of such behavior shall be the sole responsibility of the passenger. Baggage is carried at the owner’s risk and baggage insurance is recommended. The issuance and acceptance of tickets and vouchers shall be deemed to be consent to the above conditions. All prices, tariffs, itineraries and schedules in Imperial River Cruises brochures and websites are in effect at time of printing, and are subject to change without notice. Unless the price is specifically stated in writing on your voucher, invoice or reservation itinerary, we do not guarantee any rates, bookings or reservation. Air-inclusive packages do not include US air travel and other taxes and fees.
Reservations, Deposits and Payments Schedule
Reservations should be made as early as possible to guarantee desired departure dates. Nonrefundable deposit of $500 per person is required within seven days of booking to obtain confirmed reservations. When more than one cruise is booked, deposit and payment policies apply per cruise. The balance is due 75 days prior to departure date. Upon receiving full payment we will provide cruise confirmation documents in electronic format. Full payment is due 75 days before the cruise. Group payments’ schedule is determined by a separate agreement.
We accept certified checks, company checks and wire transfers payable to Imperial River Cruises. All bank fees must be paid by the client. We accept major credit cards, processing fees apply.
Cancellations and Refunds
Trip cancellation insurance is strongly recommended. All requests for cancellations, refunds and all complaints must be made in writing to Imperial River Cruises. Complaints are to be signed by the local Cruise Director and received by Imperial River Cruises in the US, within 30 days after the end of the cruise. Refund requests for absences, missed sightseeing, meals or other unused services are not granted. The following fees will apply:
for individual bookings
- Cancellation received 75-61 days prior to departure – 25% of the cruise price.
- Cancellation received 60-30 days prior to departure – 50% of the cruise price.
- Cancellation received less than 30 days prior to departure or failure to take the cruise – no refund.
for group bookings
- Cancellation received up to 120 days prior to departure – 25% of the cruise price.
- Cancellation received 119-90 days prior to departure – 50% of the cruise price.
- Cancellation received less than 90 days prior to departure or failure to take the cruise – no refund.
If you accept any refund, you waive all other rights and remedies under applicable law. Unused Features – we regret not being able to issue refunds for voluntary absences from itinerary services including but not limited to meals and/or sightseeing. Once cruise or tour program has commenced, there will be no refund for unused features or services, or any portion of cruise or tour not taken due to passenger’s cancellation.
IRC reserves the right to use any imagery/ recordings taken on our cruises, without expressed verbal or written permission. IRC may use any appropriate footage (photography/video/audio recordings) in publications or other media material produced including but not limited to: brochures, social media, websites, etc. To ensure the privacy of individuals and children, images will not be identified using full names or personal identifying information without written approval from the photographed subject, parent or legal guardian. If any customer does not wish to have their image recorded, he should notify the photographer and/or the event organizers in person, or by writing to IRC at: 15 Artisan Ave., Huntington, NY 11743. By failing to notify IRC, in writing, your desire to not have your photograph used in any marketing material, you are agreeing to release, defend, hold harmless and indemnify IRC from any and all claims involving the use of your picture or likeness.
Changes to Itineraries and Programs
Imperial River Cruises will make every effort to operate all cruises and tours as described. Due to unforeseen circumstances, however, we reserve the right to make such changes as are deemed necessary. In addition, if the ship owner/supplier or tour operator cancels or postpones any scheduled sailing or tour, the participants will receive refunds according to the above-mentioned companies’ rules.
A minimum processing fee of $50 per person will be charged for each change to the original booking.
From the point of common sense trip cancellation insurance, baggage insurance, health travel insurance is strongly recommended. Please, turn to your insurance provider for an appropriate product(s).
Cruise documents (vouchers) will be sent 14 days before departure in electronic format. If you advise that your documents must be sent earlier, your cruise confirmation can be e-mailed upon receipt of full payment.